Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, click here. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@saltwater-sandals.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

30-Day Exchange Policy

1. Eligibility: You have 30 days from the initial order date to return your order for an exchange. The exchange must be for the same style and size group.

2. Condition: All pairs of sandals returned for an exchange must be in an unworn condition. Sandals showing signs of wear or damage may not be eligible for an exchange.

3. Processed Exchanges/Refunds: If an exchange has already been processed for a specific pair, any subsequent exchange/refund for that pair must meet all the prior conditions. Additionally, the buyer is responsible for the shipping costs for the subsequent exchange.

4. Return a Processed Exchange: To initiate another exchange or refund on a pair that has already been processed, please contact our customer service team with your order details. They will guide you through the return process and provide the necessary instructions.

5. Shipping: For the first exchange, we will cover the shipping costs. For any subsequent exchanges, the buyer must cover the shipping costs.

6. Inspection and Approval: Upon receiving the returned sandals, we will inspect them to ensure they meet the unworn condition requirement. Once approved, we will process the exchange and ship the new pair to you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Products bought during a Buy One Get One or Buy One Get One 50% Off sale are labeled as a bundle. These products may not be returned individually for refund. These products can be exchanged at anytime within our 30 day return window. If items on the order are exchanged, then refund opportunity is forfeit. In order to receive a refund, both products must be returned before a refund is placed.